Singular
Marketing Technology
CustomerSuccessManager(EMEA)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager (EMEA) at Singular. Skills: Customer Success, Account Management, Mobile Marketing, SaaS. Serve as client advocate. Project manage customer onboarding”
What You'll Achieve.
Increase engagement; Increase retention; Meet retention goals; Meet success metrics; Customer renewals; Account growth
Industry & Context.
Solve pain points; Simplify pain points
Travel onsite to customer locations
What They're Looking For.
Must Have
3+ years of professional experience in SaaS, 3+ years of account management/sales experience, Bachelor’s degree in Business, Marketing, or related field
Nice to Have
Experience in mobile user acquisition, Experience in mobile product roles
What You'll Do.
Serve as client advocate
Project manage customer onboarding
Oversee technical solution delivery
Ensure proper implementation
Meet and engage customers regularly
Meet or exceed customer retention goals
Meet or exceed success metrics
Work closely with internal teams
Escalate critical customer issues
Resolve critical customer issues
Become a trusted advisor
Understand customer needs deeply
Solve customer pain points
Simplify customer pain points
Identify incremental revenue opportunities
How You'll Work.
Team & Collaboration
Internal teams; Client Success leadership; Product teams; Management
Communication Scope
Presentation skills; Interpersonal skills
Process & Methodology
Customer onboarding
Full Job Description
ABOUT US Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed. Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space. THE ROLE Singular is searching for a Customer Success Manager who is highly motivated and an energetic self-starter to work directly with customers and trial users to ensure they are getting the most value possible out of our product. This role is fully remote and based in either Berlin (Germany) or Spain. The successful candidate will proactively identify new areas of product features and enhancements that will further increase client engagement with Singular’s platform. They will have a strong understanding of the mobile advertising ecosystem, attribution, and what a mobile marketer goes through on a day-
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