BitGo
Digital Asset Solutions
CustomerSuccessManager(EMEA)
“Customer Success Manager (EMEA) at BitGo. Develop and measure key performance indicators. Provide reports as needed”
Industry & Context.
Creative problem-solving; Problem solving
What They're Looking For.
Must Have
6+ years of work experience, Customer success and GTM, Past project management experience, Multi-channel leadership experience, Experience building and scaling Customer Success operations, Ability to optimally influence and communicate cross-functionally, Creative problem-solving abilities
Nice to Have
Passion for the Digital Assets market and technologies
What You'll Do.
Develop and measure key performance indicators
Provide reports as needed
Use product and industry knowledge to achieve results
Develop innovative solutions
Apply data to identify trends
Promote key initiatives
Remove barriers to success
Treat customer success as a product
Improve and iterate on customer experiences
Lead end-to-end project plans
Ensure delivery of crucial success plans
Capture and summarize relevant data
Suggest improvements in tools and techniques
Scale the Success team
Capitalize on opportunities for increased efficiency
Drive productivity plans
How You'll Work.
Team & Collaboration
Communicate cross-functionally
Process & Methodology
Project management
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