Unit4
ERP
CustomerSuccessManager(Dutchspeaking)
“Customer Success Manager (Dutch speaking) at Unit4. Skills: customer relationship building, customer success planning, retention, up-selling, cross-selling. Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their Turn insights into action.. Deliver added value services through our offerings to increase product value and adoption”
What You'll Achieve.
maintaining the book of business ARR (Retention); expanding the footprint of the customer within Unit4 (CSMQLs); understanding the goals and objectives of the customer and putting those plans to action and effectively tracking to realized value (success planning)
Industry & Context.
Availability to travel as necessary (up to 20%), security clearance required for customer projects and access to sensitive (customer) data
What They're Looking For.
Must Have
Dutch speaking, Experience in a similar customer centric role generating cloud software customer value, Technically literate and familiar with customer engagement technologies, best practices and trends, Excellent communication and relationship management skills and fluent in Dutch and English (verbal and written)
Nice to Have
Previous experience working within ERP, HCM and/or financial planning software industries is a plus.
What You'll Do.
Be the Voice of the customer (VoC) and their internal advocate
gathering and understanding feedback and data to improve their outcomes and the quality of their Turn insights into action.
Deliver added value services through our offerings to increase product value and adoption
Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.
Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement)
Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives
and other management with your customer team(s).
needs and value drivers are known
captured and articulated to the wider Unit4 business community (product
How You'll Work.
Team & Collaboration
works collaboratively across a wide range of internal and external stakeholders; cooperation with your colleagues in sales; customer success plan alongside the account manager and customer; articulated to the wider Unit4 business community (product, R&D, Support, etc. )
Communication Scope
Clear communicator with professional presence with empathy and enthusiasm; Excellent communication and relationship management skills
Process & Methodology
customer success plan
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