CustomerSuccessManager(Dutchspeaking)

Meet [Unit4](https://www.unit4.com/). With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. * Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action. * Deliver added value services through our offerings to increase product value and adoption * Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales. * Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention. * Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement) * Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s). * Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.) ## Qualifications Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the footprint of