Unit4
ERP
CustomerSuccessManager(Dutchspeaking)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager (Dutch speaking) at Unit4. Skills: Customer Relationship Building, Customer Retention, Customer Upselling/Cross-selling, Customer Success Planning, Customer Value Realization. Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their Turn insights into action.. Deliver added value services through our offerings to increase product value and adoption”
What You'll Achieve.
Maintain the book of business ARR (Retention); Expanding the footprint of the customer within Unit4 (CSMQLs); Understanding the goals and objectives of the customer and putting those plans to action and effectively tracking to realized value (success planning)
Industry & Context.
Dutch speaking - working remote on the Netherlands and Flemish market., Accountable for churn management and retention motions across the region laddering to global business., Responsible for oversight and utilization as it relates to the Success4U program, Availability to travel as necessary (up to 20%), This role may require security clearance required for customer projects and access to sensitive (customer) data.
What They're Looking For.
Must Have
Dutch speaking, Clear communicator with professional presence with empathy and enthusiasm, Ability to lead through influence and trust, Technically literate and familiar with customer engagement technologies, best practices and trends, Excellent communication and relationship management skills and fluent in Dutch and English (verbal and written)
Nice to Have
Previous experience working within ERP, HCM and/or financial planning software industries is a plus.
What You'll Do.
Be the Voice of the customer (VoC) and their internal advocate
gathering and understanding feedback and data to improve their outcomes and the quality of their Turn insights into action.
Deliver added value services through our offerings to increase product value and adoption
Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.
Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement)
Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives
and other management with your customer team(s).
needs and value drivers are known
captured and articulated to the wider Unit4 business community (product
How You'll Work.
Team & Collaboration
Works collaboratively across a wide range of internal and external stakeholders.; Cooperation with colleagues in sales.; Customer success plan alongside the account manager.; Develop and provide virtual business reviews with your customer team(s).; Articulate product ideas, needs and value drivers to the wider Unit4 business community (product, R&D, Support, etc.)
Communication Scope
Clear communicator with professional presence; Excellent communication and relationship management skills; Fluent in Dutch and English (verbal and written)
Process & Methodology
Customer Success Plan
Full Job Description
Meet [Unit4](https://www.unit4.com/). With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. * Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action. * Deliver added value services through our offerings to increase product value and adoption * Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales. * Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention. * Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement) * Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s). * Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.) ## Qualifications Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the footprint of
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