DigiCert
Technology
CustomerSuccessManager(DNSME)
“Customer Success Manager (DNSME) at DigiCert. Skills: Customer success, Relationship management, Value realization. Manage DigiCert’s DNSME customers. Build and maintain relationships”
What You'll Achieve.
Meet client needs and objectives; Avoid disruption to service; Ensure customer’s business goals are met; Realize value in their investment; Drive and maintain high customer satisfaction
Industry & Context.
Resolving issues quickly; Analyse complex situations; Work cross-functionally towards a solution; Diffuse complex customer challenges
What They're Looking For.
Must Have
2+ years customer success/relationship/account management experience, Demonstrable ability to work well in a fast-paced, challenging environment, Ability to analyse complex situations, Demonstrates the ability to use organizational skills, Experience working with enterprise customers, Customer Centric mindset, Excellent written and verbal communications skills
Nice to Have
Previous experience with Sales Engineering, Customer Service, Previous experience with project management, Digital Security Industry certification
What You'll Do.
Manage DigiCert’s DNSME customers
Build and maintain relationships
Serve as primary point of contact
Ensure client needs and objectives are met
Proactive communication
Cross functional collaboration with internal teams
Monitor service renewals and expirations
Avoid disruption to service
Communicate upcoming changes
Provide expert level escalation management
Effectively communicate ongoing status of technical issues
Manage customer lifecycle
Ensure customer’s business goals are met
Realize value in their investment
Drive and maintain high customer satisfaction
Assist Sales account managers with renewal
Provide accurate and timely reporting
Invest in ongoing self-development
Acquire industry relevant skills
How You'll Work.
Team & Collaboration
Cross functional collaboration; Internal teams; Sales, Support and Product Management; Dynamic team of professionals; Communicate in group settings; Communicate to senior management
Communication Scope
Proactive communication; Effective communication; Executive business reviews; Verbal communications; Written communications
Process & Methodology
Project management, PMP, CAPM
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