Skydio
drone
CustomerSuccessManager,DFRMajorsSoutheast
“Customer Success Manager, DFR Majors - Southeast at Skydio. Skills: Customer Success Management, Public Safety, Autonomous Flight. Build scalable processes for customer on-boarding. Manage implementation projects with large enterprise customers”
What You'll Achieve.
Successful delivery of technology and services; Ensure customers are set up for success; Drive value to customers; Ensure our existing customers are getting value from Skydio technology; Ensure expansions and renewals; Driving adoption to ensure expansions and renewals of book of business
Industry & Context.
Willingness to travel approximately 40%
What They're Looking For.
Must Have
Knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement), Proven track record of implementing new technology, Driving adoption of hardware and software, Interfacing with technical teams to deliver on customer schedules, Excellent communication skills, both written and verbal, Focus on project management tools and concepts, Experience with commercial Unmanned Aircraft Systems and related software development/deployment, Work directly with customers through proactive, metrics based engagement, Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew, Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion, A desire to learn, innovate, and adapt to a growing and changing environment, Willingness to travel approximately 40%, Ability to obtain a Part 107 certificate
What You'll Do.
Build scalable processes for customer on-boarding
Manage implementation projects with large enterprise customers
Develop healthy customer relationships
Quantify product feedback
Brief executives to drive software and hardware engineering
Create customer loyalty
Advocate for Enterprise customers
Lead Quarterly Business Reviews
Ensure expansions and renewals
Manage ~20x accounts driving adoption
How You'll Work.
Team & Collaboration
Work closely with Product, Engineering, and Sales functions; Interface with technical teams
Communication Scope
Excellent communication skills, both written and verbal
Process & Methodology
Track and manage all implementation projects, Focus on project management tools and concepts
Applying for this Customer Success Manager, DFR Majors - Southeast role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Skydio?
Real rants from real employees. Read before you apply.