Amazon.com Services LLC
e-commerce
CustomerSuccessManager,Consumables
“Customer Success Manager, Consumables at Amazon.com Services LLC. Skills: Customer success management, Strategic planning, Data analysis. Partner with vendors to develop strategic business plans. Execute strategic business plans”
What You'll Achieve.
Drive annual revenue growth; Maximize mutual growth on Amazon; Enhance brand visibility; Improve conversion rates; Drive business results
Industry & Context.
Data analysis; Problem solving
What They're Looking For.
Must Have
3+ years vendor or client facing experience, Experience using Microsoft Excel, Experience working with large data sets, Experience in written and oral communication, Bachelor's degree or equivalent, Experience in relationship management
Nice to Have
Experience in retail, e-commerce, or technology, Project management experience, Proficiency in data visualization tools, Experience managing multiple stakeholder relationships, Background in process improvement or operational excellence
What You'll Do.
Partner with vendors to develop strategic business plans
Execute strategic business plans
Analyze data trends to identify opportunities
Provide actionable recommendations
Lead promotional planning
Execute promotional planning
Ensure catalog optimization
Build collaborative relationships with internal teams
Build collaborative relationships with vendor partners
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools and systems
Participate in strategic planning sessions
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Vendor partners
Communication Scope
Written communication; Oral communication
Process & Methodology
Project management
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