Amazon
Project/Program/Product Management--Non-Tech, Customer Success, seller services
CustomerSuccessManager,CN2EMCentral
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager, CN2EM Central at Amazon. Skills: Customer success, Program management, Data analysis. Develop business metrics. Define business metrics”
Industry & Context.
Deep dives; Analytical insights; Data driven insights
What They're Looking For.
Must Have
5+ years business analyst experience, 5+ years data analyst experience, Experience communicating cross-functional programs, Experience handling cross-functional programs, Experience developing CRM systems, Experience implementing CRM tools, Experience developing variable compensation systems, Experience implementing variable compensation tools, Experience developing revenue reporting systems, Experience implementing revenue reporting tools, Experience developing forecasting systems, Experience implementing forecasting tools, Experience developing Salesforce automation, Experience implementing Salesforce automation, Experience developing sales strategies, Experience executing sales strategies, Experience developing sales tactics, Experience executing sales tactics, Experience developing sales plans, Experience executing sales plans, Experience developing sales processes, Experience executing sales processes, Experience developing sales systems, Experience executing sales systems, Experience developing sales programs, Experience executing sales programs
Nice to Have
Experience developing AI products, Experience deploying AI products, Experience managing AI products, Ability to adopt AI technology, Apply AI technology to business
What You'll Do.
Develop business metrics
Define business metrics
Monitor business performance
Conduct data analysis
Identify business opportunities
Contribute to business strategy
Contribute to business planning
Drive business insights generation
Provide guidance to account management
Improve account management efficiency
Accumulate seller learning
Generate business insights
Co-work with business teams
Develop new business initiatives
Translate initiatives into execution
Implement workstream activities
Implement operational activities
Develop new processes
Implement new processes
Automate new processes
Develop existing processes
Implement existing processes
Automate existing processes
Leverage global resources
Manage critical programs
Drive critical programs
How You'll Work.
Team & Collaboration
Cross-functional programs; Cross-functional teams; Cross-cultural teams; Internal AM teams; PMO team; Marketplace partners; Global central functions; Account Managers
Communication Scope
English communication; Mandarin communication
Process & Methodology
Program management
Full Job Description
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace over 20 countries, adding millions of new products. We, CN2EM team aim to deliver on this vision by explore, inspire and empower quality CN new Sellers to launch and success on Amazon global marketplaces, with friction-free Seller experiences, and enable our seller success along the global expansion journey. As a CN2EM Central customer success manager, you will be responsible for business strategic planning and driving various programs related to CN2EM Seller success at key domains, including and not limited merchandising, incentive, new marketplace launch, logistic, inventory and etc. This role requires program management mindset and capability -most critically Invent and Simplify. You will work with internal AM teams to identify the needle moving points to boost seller success, and derive initiatives for Seller experience improvement across different product solution. Your will perform deep dives to derive analytical insights, and share data driven insights to discuss & influence stakeholders, including but not limited to CN AM teams, PMO team, Marketplace partners, and global central functions. The ideal candidate should be able to work in a cross functional, cross cultural and fast-paced environment; has persistent learning appetite, superb analytical capability, strong inter-personal & communication skills, along with customer obsession and ownership. You will be expected to be innovative, yet frugal, and strong in delivering result. A day in the life There is no typical day as CSM. You could start the day with an early meeting debating with global counterparts, or brainstorming session on a critical issue surfaced during biz review, or self-studying latest industry trends you are interested in, or f
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