Acumatica
Cloud ERP
CustomerSuccessManager(ChannelPartners)
“Customer Success Manager (Channel Partners) at Acumatica. Skills: Customer Success, Partner management, Escalation management. Achieve NPS/CSAT scores. Achieve retention goals”
What You'll Achieve.
Achieve world-class NPS/CSAT scores; Achieve retention goals; Achieve churn mitigation; Achieve contraction mitigation; Achieve renewals goals; Achieve expansion goals
Industry & Context.
Solve ambiguous problems
What They're Looking For.
Must Have
5+ years SaaS or ERP experience, Located in the USA, Excellent oral & written communication skills, Experience with high-stakes account management, Experience with subscription renewals, Experience with churn/contraction mitigation, Experience with expansion, Effectively interact with C-Level executives, Manage tense situations
Nice to Have
Sales or Implementation or Support roles experience
What You'll Do.
Achieve NPS/CSAT scores
Achieve retention goals
Achieve churn mitigation
Achieve contraction mitigation
Achieve renewals goals
Achieve expansion goals
Own customer escalations
Manage customer escalations
Coordinate across departments
Assist P-CSMs with policy questions
Assist P-CSMs with license questions
Contribute to Customer Success Best practices
How You'll Work.
Team & Collaboration
Coordinate across departments
Communication Scope
Oral communication; Written communication
Applying for this Customer Success Manager (Channel Partners) role?
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