Delinea
Customer Success
CustomerSuccessManager-Canada
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager - Canada at Delinea. Skills: Customer Success Management, Enterprise account management, Customer relationship growth, Product adoption, Customer value realization. Manage a portfolio of Enterprise accounts and serve as the primary point of contact.. Drive onboarding, product adoption, and track customer business objectives and goals.”
What You'll Achieve.
ensure customer realized value; track customer business objectives and goals
Industry & Context.
solve problems
Must be located in Canada, Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy., In addition, all publicly posted social media sites may be reviewed.
What They're Looking For.
Must Have
3-5+ years of experience in a similar role as a Customer Success Manager, Ability to understand business objectives and success criteria to deliver product value, Competency with Salesforce and Customer Success Management platforms, Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment, Excellent verbal and written communication skills
Nice to Have
BAS degree preferred or equivalent experience, Knowledgeable in privilege access management and cybersecurity best practices preferred, Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus, Experience working directly with complex, multi-divisional, multi-geographical customers and building connections with executive sponsors, fluency in English and French preferred
What You'll Do.
Manage a portfolio of Enterprise accounts and serve as the primary point of contact.
and track customer business objectives and goals.
Lead regular customer check-ins tracking customer success plans along with quarterly business reviews.
Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
Ensure positive customer experiences by proactively managing and growing customer relationships
including identifying key stakeholders.
Align cross-functionally on upcoming renewals and potential expansions.
Act with urgency and provide continuous customer communication on customer requests.
and nurture customers
How You'll Work.
Team & Collaboration
Align cross-functionally on upcoming renewals and potential expansions.; work cross-functionally in a dynamic environment
Communication Scope
Excellent verbal and written communication skills
Full Job Description
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com http://Delinea.com, LinkedIn https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelinea%2F&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186877399%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=b1LCPIWSjxvblUYLlabUnRZ43S8rcspTQcBZsz0UbmU%3D&reserved=0, X https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fx.com%2Fdelineainc&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f59%7C18d6ed03f0e5486183d2bb7b6c7c2bb2%7C0%7C0%7C638902656186902236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=goZhva9hWR8F0P5pO6SQUEwigdbvbZiWqmw5%2BHhhf1A%3D&reserved=0, and YouTube https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2F%40Delinea&data=05%7C02%7CMichele.Eaton%40delinea.com%7C766420d58b9a492d94ca08ddd6949f
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