Esusu
Financial Technology
CustomerSuccessManager(CA)
“Customer Success Manager (CA) at Esusu. Skills: Customer Success, Account Management, Sales. Build growth strategies for book of business. Secure successful renewals and expansions”
What You'll Achieve.
Drive key outcomes; Achieve their goals
Industry & Context.
Analytical discipline; Develop a point of view for action
Up to 25% travel for strategic client site visits and team alignment, Core availability expected during Eastern Time (8AM–5PM EST)
What They're Looking For.
Must Have
5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
Nice to Have
Experience in real estate, property management, and or fintech preferred, Experience in a startup environment preferred, Experience with Jira and Salesforce is preferred
What You'll Do.
Build growth strategies for book of business
Secure successful renewals and expansions
Ensure speed and efficiency in onboarding
Develop customized success plans
Accelerate adoption and provide clients path
Develop relationships with property managers
Understand business needs and value
Leverage product expertise
Proactively identify growth opportunities
Establish client feedback loop
Monitor account health
Provide ongoing education
Contribute to continuous improvement
How You'll Work.
Team & Collaboration
Partner with Account Executives and Account Managers; Work with collaborative teams; Partner with internal client management team; Collaborate with internal and external stakeholders
Communication Scope
Articulate a vision and plan in a structured and a professional manner
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