August Health
Senior Living
CustomerSuccessManager,Billing
“Customer Success Manager, Billing at August Health. Skills: Customer relationship management, Billing processes, Customer adoption. Serve as main point of contact. Build client relationships”
Industry & Context.
Problem-solving; Dig into challenges
25% travel
What They're Looking For.
Must Have
Financial literacy, Experience in billing, Experience in accounting, Experience in business office management, Experience in revenue cycle management, Experience in finance-related discipline, Comfortable working in spreadsheets, Ability to learn new systems quickly, Problem-solving skills, Clear communication skills, Comfort in customer-facing settings, Proactive and resourceful, Willingness to take ownership
Nice to Have
Experience in healthcare operations, Experience in senior living operations, Experience with data entry, Experience with data analysis, Experience with system configuration
What You'll Do.
Serve as main point of contact
Build client relationships
Maintain client relationships
Assess customer configurations
Understand customer workflows
Understand customer data structures
Identify system configuration approaches
Understand customer goals
Understand customer business challenges
Understand customer success metrics
Rapidly understand system configuration
Conduct strategic calls
Drive platform adoption
Ensure customers utilize key features
Monitor customer health metrics
Address risks proactively
Identify signs of dissatisfaction
Resolve issues cross-functionally
Identify opportunities for expansion
Nurture upsell opportunities
Evaluate future goals
Analyze customer data
Surface optimization opportunities
Partner with customers
Define success metrics
Advocate for customer needs
Contribute to product feedback
How You'll Work.
Team & Collaboration
Cross-functional teams; Implementation team; Product team; Support team
Communication Scope
Professional communication
Applying for this Customer Success Manager, Billing role?
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