Electric
SaaS
CustomerSuccessManager(BilingualEnglishQuebecFrench)
“Customer Success Manager (Bilingual English-Quebec French) at Electric. Skills: Customer retention, Customer growth, Customer onboarding. Conduct product demonstrations for prospective French-speaking clients. Showcase platform automation of employee lifecycle”
What You'll Achieve.
Customer adoption; Customer retention; Customer growth; Customer satisfaction; Customer value realization
Industry & Context.
What They're Looking For.
Must Have
Fluent in English and French-Canadian, 2–4 years of experience in customer-facing Customer Success, Account Management, or related B2B SaaS or MSP experience
Nice to Have
Familiarity with IT terminology, Familiarity with security technology
What You'll Do.
Conduct product demonstrations for prospective French-speaking clients
Showcase platform automation of employee lifecycle
Mitigate operational risk
Provide consultative guidance on product integrations
Provide consultative guidance on IT security best practices
Leverage Electric's established frameworks
Leverage Electric's playbooks
Own a portfolio of accounts
Build trusted relationships
Understand each customer's business objectives
Manage the full post-sales lifecycle
Identify expansion opportunities
Identify upsell opportunities
Develop success plans
Execute success plans
Conduct regular check-ins
Participate in business reviews
Demonstrate value using data
Align on customer goals
Monitor customer health metrics
Partner with Service Delivery
Ensure customer needs are met
Surface feedback internally
Support incident management
Support problem management
Drive customer issues through to resolution
Contribute to team initiatives
Identify process improvements
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Product; Partner with Service Delivery; Partner with Support
Communication Scope
Verbal communication; Written communication
Applying for this Customer Success Manager (Bilingual English-Quebec French) role?
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