Weave
Customer Success
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Weave. Skills: Customer success, Account management, Customer retention, Customer growth. Be a dedicated partner for accounts. Help customers solve challenges”
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
2+ years customer success experience, 2+ years account management experience, 2+ years client-facing role experience, Keep customers engaged, Keep customers happy, Keep customers achieving goals, Communication skills, Relationship-building skills, Confidence to work with small business owners, Confidence to work with internal teams, Comfortable hosting on-camera meetings, Deliver professional engaging presence, Skilled at reading account data, Translate account data into steps, Improve retention, Drive success, Highly organized, Manage multiple accounts, Attention to detail
Nice to Have
SaaS experience a plus, Tech experience a plus, Experience using Salesforce, Experience using Vitally, Experience using Zoom, Background supporting healthcare industries, Customer-first mindset, Passion for helping small businesses succeed, Comfort uncovering customer needs, Teaming up with Sales, Matching customers with solutions
What You'll Do.
Be a dedicated partner for accounts
Help customers solve challenges
Help customers reach goals
Help customers get maximum value
Keep customers engaged
Keep customers successful
Strengthen customer loyalty
Spot growth opportunities
Nurture growth opportunities
Build on trusted relationships
Spark interest in new offerings
Connect customers with solutions
Become a trusted partner
Link business goals to outcomes
Provide ongoing education
Make customers confident
Ensure customers get value
Conduct business reviews
Spotlight customer wins
Reinforce customer outcomes
Partner with Onboarding
Solve customer challenges
Represent customer's voice
Handle escalations quickly
Handle escalations thoughtfully
Maintain customer trust
Strengthen customer relationships
Partner with customers for success stories
Gather customer testimonials
Encourage positive reviews
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Support; Partner with Product; Partner with Onboarding
Communication Scope
On-camera meetings; Professional presence; Engaging presence
Full Job Description
We’re looking for a motivated and people-focused Customer Success Manager to support a portfolio of single-location and small multi-location SMB accounts. In this role, you’ll help customers get real results from our software, build lasting partnerships, and play a key role in keeping and growing those relationships over time. - This is a hybrid position, working Monday-Wednesday in office, Thursday/Friday are optional work from home days. - Reports to: Manager of Customer Success WHAT YOU WILL OWN - Customer Success: Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software. - Retention: Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty. - Upsells & Growth: Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value. - Strategic Guidance: Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software. - Ongoing Training: Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools. - Engagement: Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what’s next. - Collaboration: Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer’s voice. - Problem Resolution: Handle escalations quickly and thoughtfully, maintaining customer trust and strengthening the relationship. - Advocacy: Partner with happy customers to capture success stories, gather testimonials, and encourage positive reviews that highlight the value of our solutions. WHAT YOU WILL NEED TO ACCOMPLISH THE JOB - 2+ years of experience in customer success, account management, or another client-facing role (SaaS or
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