VusionGroup SA
Retail Tech
CustomerSuccessManager
“Customer Success Manager at VusionGroup SA. Skills: Customer Retention, Value Creation, Client Governance. Accompany strategic clients. Ensure adoption of solutions”
What You'll Achieve.
Ensure sustainable adoption; Ensure operational performance; Develop long-term partnerships; Improve client NPS; Ensure contractual SLA compliance; Accelerate time-to-value
Industry & Context.
What They're Looking For.
Must Have
3-6 years Customer Success Management, Experience with complex accounts, Experience in SaaS/IoT/B2B tech, Experience managing structured contracts, Ability to interact with client executives, Fluent English
Nice to Have
Experience with retail clients
What You'll Do.
Accompany strategic clients
Ensure adoption of solutions
Demonstrate value created
Manage one large strategic account
Manage client relationships
Manage contractual aspects
Lead client governance
Coordinate action plans
Align usage with client priorities
Contribute to account development
Transform deployment into measurable value
Ensure sustainable solution adoption
Ensure operational performance
Develop long-term partnerships
Build trust with clients
Position Vusion as strategic partner
Manage account plan execution
Analyze client feedback
Implement corrective action plans
Lead business reviews
Demonstrate solution ROI
Ensure contractual SLA compliance
Coordinate internal teams
Manage service contract budgets
Ensure financial coherence
Anticipate service quality events
Manage service quality events
Identify service evolution opportunities
Propose service evolutions
Cost service evolutions
Demonstrate ROI for evolutions
Align roadmaps with business objectives
Contribute to upsell strategies
Contribute to renewal strategies
Develop multi-level relationships
Structure onboarding phases
Accelerate time-to-value
How You'll Work.
Team & Collaboration
Sales teams; Key Account Managers; Internal teams; Support teams; Project Managers; Experts
Communication Scope
Client presentations; Business reviews
Process & Methodology
Roadmap planning
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