Vercel
Tech / AI / Software
CustomerSuccessManager
“Customer Success Manager at Vercel. Own consumption targets across a portfolio of Enterprise accounts. Tracking platform usage across all products”
What You'll Achieve.
Own consumption growth across a portfolio of large enterprise accounts; Ensuring the infrastructure customers have purchased is deeply adopted across their organisations; Driving new workloads, teams, and use cases onto the platform; Producing revenue; Owning consumption targets and being measured on them; Driving consumption growth through EBRs; Translating executive curiosity into engineering adoption at scale; Helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities; Align Vercel's roadmap to customer outcomes; Identifying expansion opportunities; Accelerating adoption; Removing blockers; Consistent tracking of executive contacts, active workloads, and consumption signals
Industry & Context.
Understanding how change happens inside large engineering organisations; Building the internal coalition that makes platform adoption stick
What They're Looking For.
Must Have
Own consumption targets across a portfolio of Enterprise accounts, Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform, Lead Executive Business Reviews, Design and deliver internal hackathons and discovery sessions, Drive org transformation programmes with customers, Develop multi-year account strategies, Orchestrate cross-functional resources, Maintain a structured engagement discipline across your portfolio, Commercially minded, Technically confident, A long-game thinker who builds relationships over months and years, An EBR practitioner, Energised by organisational complexity, Disciplined and structured, Curious, direct, and opinionated
Nice to Have
Experience with modern frontend architecture, CI/CD pipelines, and AI-native development
What You'll Do.
Own consumption targets across a portfolio of Enterprise accounts
Tracking platform usage across all products
Driving consumption into new teams
Building and maintaining deep executive relationships
Becoming a trusted advisor on long-term frontend and AI infrastructure strategy
Leading Executive Business Reviews
Surfacing new contacts through EBRs
Uncovering untapped workloads through EBRs
Creating multi-team alignment around Vercel's platform through EBRs
Designing and delivering internal hackathons and discovery sessions
Translating executive curiosity into engineering adoption at scale
Driving org transformation programmes with customers
Helping engineering leadership redesign developer workflows
Developing multi-year account strategies
Aligning Vercel's roadmap to customer outcomes
Identifying expansion opportunities
Orchestrating cross-functional resources (Solutions Engineering
Forward-Deployed Engineers
Accelerating adoption
Maintaining a structured engagement discipline across your portfolio
Tracking executive contacts
and consumption signals
How You'll Work.
Team & Collaboration
Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers
Communication Scope
Earning trust at the CTO and VP Engineering level; Leading Executive Business Reviews; Communicating platform capabilities to real engineering problems; Direct and opinionated communication
Applying for this Customer Success Manager role?
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