Vendelux

SaaS

CustomerSuccessManager

$100–200k New York, New York, United States FULL TIME Remote Friendly
The Brief

“Customer Success Manager at Vendelux. Skills: Customer Success, Client Relationship Management, Onboarding, Strategic Planning. Build and maintain relationships with key stakeholders. Master the onboarding process”

What You'll Achieve.

Ensure alignment and successful outcomes; Ensure customer success and satisfaction; Strengthen the customer network; Tailor solutions effectively; Ensuring long term success and growth; Enhance customer satisfaction

Industry & Context.

SaaS

What They're Looking For.

Must Have

5+ years of experience in a Customer Success role at a high-growth tech company, Owned the full client lifecycle, renewals and upsells, Great team member who contributes to our culture and our business, Takes ownership and demands excellence from themselves and others, Likes a fast paced environment and is a quick learner

Nice to Have

CSM role at a high-growth tech company, Passionate about the opportunity to help build this function here

What You'll Do.

Build and maintain relationships with key stakeholders

Master the onboarding process

Foster knowledge sharing and community building among customers

Identify and understand customer needs

Create strategic plans for managing client relationships

Communicate and promote proven strategies

Collect and analyze feedback from clients and internal teams

How You'll Work.

Team & Collaboration

Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes; Develop collaborative action plans with stakeholders; Collect and analyze feedback from clients and internal teams

Communication Scope

Communicate and promote proven strategies, methods, and processes

Free ATS check

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