Valsoft Corporation
Hospitality Tech
CustomerSuccessManager
“Customer Success Manager at Valsoft Corporation. Skills: Customer onboarding, Relationship management, Customer retention. Manage onboarding of restaurant partners. Set expectations and provide training”
What You'll Achieve.
Ensure exceptional customer experience; Ensure long-term customer happiness; Improve retention; Improve satisfaction
Industry & Context.
Solve problems
What They're Looking For.
Must Have
5+ years customer success, 5+ years account management, 5+ years hospitality tech
What You'll Do.
Manage onboarding of restaurant partners
Set expectations and provide training
Ensure full system adoption
Collaborate with integration teams
Deliver smooth go-live
Act as main point of contact
Build trust with operators
Monitor customer health
Address issues proactively
Gather customer feedback
Track customer feedback
Analyze customer feedback
Identify feedback patterns
Surface customer pain points
Advocate for customer needs
Prioritize improvements based on feedback
Document customer success playbooks
Improve customer success playbooks
Ensure alignment across teams
Develop new initiatives
Ensure customers understand value
Identify upsell opportunities
Identify new integrations
How You'll Work.
Team & Collaboration
Work with Product; Work with Partnerships; Work with Engineering; Work with Sales; Work cross-functionally
Communication Scope
Written communication; Verbal communication
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