Ōura
Research
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Ōura. Skills: Customer retention, Customer growth, Value realization. Own post-sale success. Serve as primary point of contact”
What You'll Achieve.
Long-term retention; Customer growth
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5+ years customer success, 5+ years account management, 5+ years professional services, 5+ years post-sales roles, Track record owning renewals, Experience managing customer relationships, Experience in technology environment, Experience in SaaS environment, Experience in health-related environment
Nice to Have
Familiarity with research environments, Familiarity with health tech environments, Familiarity with life sciences environments
What You'll Do.
Own post-sale success
Serve as primary point of contact
Build trusted relationships
Understand customer goals
Understand customer timelines
Align Oura's capabilities
Ensure customers realize value
Lead specialized onboarding
Manage deployment logistics
Manage ongoing lifecycle execution
Monitor account health
Identify renewal needs
Identify expansion opportunities
Collaborate cross-functionally
Apply understanding of research environments
Tailor approach for each customer
Manage multiple customer initiatives
Capture customer insights
Share customer insights
Maintain accurate account records
Maintain engagement data
How You'll Work.
Team & Collaboration
Sales; Member Experience (MX); Enterprise Support; Product; Operations
Communication Scope
Clear communication
Process & Methodology
Project management
Full Job Description
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. As a Customer Success Manager at Oura, you'll own the post-sale relationship for some of the world's leading research institutions — from top academic labs to global pharma and biotech companies. Your job is to make sure these customers get real, measurable value from Oura's products: guiding them from onboarding through adoption, keeping them on track, and building the kind of trusted partnership that drives long-term retention and growth. Customer Success Managers work closely with Sales, Member Experience (MX), and other cross-functional teams to deliver a seamless, high-quality customer experience across onboarding, deployment, ongoing support, and renewal. This role requires strong execution, cross-functional collaboration, and a consultative approach to supporting the high-stakes environment of clinical data collection. Your portfolio spans academic institutions, pharma and biotech companies, and health outcomes research teams. These customers operate in complex, high-stakes environments — and you'll bring enough familiarity with their world to earn their trust quickly and tailor your approach to their needs. This requires a strong understanding of how research institutions operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and su
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