CustomerSuccessManager

WHY UNITI Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same. Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer. Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them. ABOUT THE ROLE As a Customer Success Manager at Uniti, you'll own customer relationships from the moment they go live through renewal and expansion, across every vertical we serve. You'll partner with Sales, Implementation, Product, and Engineering to make every operator successful with their first agent — and walk them into the next one. This role exists because our customer book is growing faster than any one person can hold, and because the customers we keep and grow this year are the ones who carry us into the next vertical. WHAT YOU'LL OWN - Own the post-sale relationship for every operator on your book — onboarding, adoption, renewal, and expansion. - Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase alongside the Implementation Manager through go-live. - Monitor agent performance and operator health weekly — call quality, response time, conversion, escalations — and surface risks before they become churn. -