Trivium
Consulting
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Trivium. Skills: Client relationship management, Client retention, Process building. Own client relationship completely. Anticipate client problems”
What You'll Achieve.
Ensure delivery matches promise; Achieve measurable retention outcomes
Industry & Context.
Anticipate problems; Fix delivery discrepancies; Handle difficult conversations
What They're Looking For.
Must Have
3+ years CSM/account management, Managed clients SEO/Facebook Ads, Navigated difficult client conversations, Built or contributed to SOPs, Worked independently remote
Nice to Have
Experience managing contractor relationships, Working with service-based clients at scale
What You'll Do.
Own client relationship completely
Anticipate client problems
Keep client expectations accurate
Work with marketing teams
Work with fulfillment teams
Fix delivery discrepancies
Build the CSM function
Run monthly check-ins
Manage client expectations clearly
Track performance metrics
Communicate performance metrics clearly
Explain performance metrics to clients
How You'll Work.
Team & Collaboration
Work with marketing teams; Work with fulfillment teams; Mentor new CSMs
Communication Scope
Clear communication under pressure; Explain in plain language
Full Job Description
### Customer Success Manager Remote · Eastern Time Zone · Full-time · 9am–6pm ET **Read this part first.** This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly report and call it account management. We're looking for one person who owns the client relationship completely — from day one onboarding through retention, escalation, and everything in between. You anticipate problems before clients feel them. You keep expectations accurate. You make clients feel like the smartest decision they made was joining us. If you've been reactive your whole career, this isn't your seat. If you've been the one holding accounts together when things get hard — and making clients stay because of how you showed up — keep reading. **ABOUT THE FIRM** We are a high-ticket coaching, consulting, and implementation firm working exclusively with $1M–$10M+ agency owners. We help them transform from talent-heavy, owner-dependent businesses into high-margin, scalable operations through high-level masterminds, implementation intensive programs, and advanced AI-agent integration. We are a systems-first company. We don't just teach the standard — we build it. We are the #1 fastest-growing coaching program for marketing agencies, with 225+ agencies joining us in the last 12 months. We were built by two founders who've lived it — one scaled his agency from zero to $500K a month and exited in a multi-million dollar deal in three and a half years. The other has run his agency for seven years, been at multi-seven-figures for over five years steady, and his business is fully run by his team. Two founders, two paths, same destination. **WHAT'S HAPPENING RIGHT NOW** This is the moment you join. The company is in motion across four major fronts: * Flagship Event: Hosting roughly 200 agency owners across four days in Las Vegas (June 11–14) * Geographic Expansion: Scaling into the United Kingdom market * AI Integration: Deploying a full AI agent infrastructure a
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