Timescapes
SaaS
CustomerSuccessManager
“Customer Success Manager at Timescapes. Skills: customer success, relationship management, revenue growth. ensuring project teams realise maximum value from Timescapes across the entire project lifecycle. onboarding, adoption and engagement”
Industry & Context.
customer-focused mindset and problem-solving abilities; Problem Solving - comfortable thinking on the spot and simplifying complex situations
What They're Looking For.
Must Have
2-3 years customer success experience, in construction, SaaS, PropTech, FieldOps SaaS or adjacent industries, Excellent communication and interpersonal skills, Passion for driving customer success and a genuine desire to help customers achieve their goals, Genuinely values engaging with people and goes out of their way to meet face-to-face, customer-focused mindset and problem-solving abilities, Passion for technology solutions that solve real customer problems, Ability to build rapport and establish trust with customers and internal stakeholders, Quality - both in your work and interactions, Great Communicator - clear and concise communication, Problem Solving - comfortable thinking on the spot and simplifying complex situations, Adaptability - thrive in a busy and changing environment, Efficiency - you’re productive, not busy, Confident using AI tools to accelerate your work and curious about where the technology is heading
What You'll Do.
ensuring project teams realise maximum value from Timescapes across the entire project lifecycle
adoption and engagement
Managing a portfolio of projects
develop and foster relationships with project teams
manage project extensions and expansions
identify new project opportunities (CSQLs) to fuel revenue growth
develop expert-level knowledge of our customers and our product
provide valuable feedback and examples of client ROI to our Product
Marketing and Sales teams
manage the full post-implementation lifecycle
driving platform adoption
ensuring every customer gets the experience our "customer value comes first" value promises
fixing issues when things aren't working
meeting project teams face-to-face
running value-added sessions
developing Timescapes champions
becoming someone they trust
manage contract extensions
identify expansion opportunities
pass Customer Sales Qualified Leads (CSQLs) to the sales team
monitor engagement metrics — DAU/MAU
churn — to understand where your customers are thriving and where they need attention
How You'll Work.
Team & Collaboration
provide valuable feedback and examples of client ROI to our Product, Marketing and Sales teams; establish trust with customers and internal stakeholders
Communication Scope
Excellent communication and interpersonal skills; Great Communicator - clear and concise communication
Process & Methodology
manage the full post-implementation lifecycle, Managing a portfolio of projects
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Timescapes?
Real rants from real employees. Read before you apply.