Thoropass
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Thoropass. Skills: building relationships, finding solutions, maximizing customer value, customer growth strategies. Own post-sales relationships with our existing and new customers. contributing to growing ARR (annual recurring revenue)”
What You'll Achieve.
growing ARR (annual recurring revenue); improve customer experience; Maximize customer retention; reduce the time and costs of security audits by 50% or more; create strategies to grow our customer base
Industry & Context.
finding solutions; solve problems that would stump other teams
What They're Looking For.
Must Have
3-5 years of experience in a customer-facing role, startup SaaS experience, communication skills in English, both written and verbal, ability to clearly convey ideas and effectively engage with various stakeholders, Detail oriented with organizational skills, Ability to handle multiple priorities, Demonstrated leadership qualities, High computer literacy, ability to learn new software
Nice to Have
Compliance, Audit, or Risk Management industry experience
What You'll Do.
Own post-sales relationships with our existing and new customers
contributing to growing ARR (annual recurring revenue)
Help improve customer experience through data analysis
Contribute to tutorials and communications
Maximize customer retention
Aid in innovative product design and development
maintaining customer relationships
implementing success programs
contributing to sales
onboarding and training clients
providing insights on client-to-business interactions
improving customer experience through product support
handling customer complaints and requests
How You'll Work.
Team & Collaboration
working with other awesome tech startups by engaging with their founders and leadership teams; collaborating to come up with new ways to solve problems
Communication Scope
communication skills in English, both written and verbal; ability to clearly convey ideas and effectively engage with various stakeholders
Full Job Description
Working at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best in each other. Our team is full of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team. What We Do Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. Thoropass helps companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more. We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J. P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2024 and beyond. About the Job We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle custom
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