Thomson Reuters
Legal
CustomerSuccessManager
“Customer Success Manager at Thomson Reuters. Skills: Customer Success, Legal Technology, Relationship Building. Coordinate onboarding activities. Ensure customer access to tools”
What You'll Achieve.
Maximize value of Thomson Reuters’ legal products; Drive adoption; Drive engagement; Drive measurable outcomes; Enhance retention; Drive satisfaction
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Law degree or legal education, Experience with law firms or attorneys, Experience in Customer Success, Experience in Legal Technology, Experience in Legal Project Management, Experience in SaaS business models, Experience in subscription-based business models, Ability to understand customer use cases, Familiarity with legal technology, Familiarity with AI-driven platforms, Interpersonal skills, Communication skills, Ability to build trusted relationships, Ability to act as strategic advisor, Proactive problem-solving approach, Focus on measurable outcomes, Focus on customer satisfaction, Experience working cross-functionally
Nice to Have
Experience in Customer Success, Experience in Legal Technology, Experience in Legal Project Management, Experience in SaaS business models, Experience in subscription-based business models, Willingness to stay ahead of advancements
What You'll Do.
Coordinate onboarding activities
Ensure customer access to tools
Collaborate to identify business challenges
Design tailored use cases
Demonstrate value of legal products
Ensure seamless integration of use cases
Leverage internal training resources
Engage regularly with customers
Understand customer goals
Provide strategic guidance
Act as trusted advisor
Recommend best practices
Align solutions to business objectives
Address customer needs proactively
Identify opportunities for expansion
Develop strategies to reduce churn
Drive customer satisfaction
Serve as voice of customer
Share feedback with internal teams
Influence future enhancements and features
Partner with Sales teams
Partner with Marketing teams
Partner with Support teams
Align on customer objectives
Deliver seamless experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Marketing; Support teams
Communication Scope
Communication skills
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