Sylvera
Carbon markets
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Sylvera. Partner with commercial functions. Build long-term ties with key accounts”
What You'll Achieve.
Ensure we define client value; Ensure we track client value; Ensure we deliver client value; Retain customers and revenue; Identify expansion opportunities
Industry & Context.
Up to 10% business travel
What They're Looking For.
Must Have
5 years experience in North America, Experience with large Enterprises, Commercial role with direct customer engagement, Ability to partner with Senior Director/VP level/Executive stakeholders
Nice to Have
Experience working in carbon markets, Early-stage startup experience
What You'll Do.
Partner with commercial functions
Build long-term ties with key accounts
Manage customer lifecycle
Optimize customer lifecycle
Identify expansion opportunities
Act as product ambassador
Oversee adoption of products
Oversee adoption of services
Ensure client feedback is brought back
Maintain exceptional relationships with assigned accounts
Maintain relationships with champions
Maintain relationships with economic buyers
How You'll Work.
Team & Collaboration
Wider commercial functions; Multiple teams within customer
Full Job Description
WHAT IS SYLVERA ANYWAY? 👩👨🌳 Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data — giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously — we'd love to hear from you. WHAT WILL I BE DOING? 👩💻👨💻 We’re looking for a mission-driven, senior Customer Success Manager to join our Commercial function and fully own customer relationships for our book of business across North America. We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships. Expect to spend a lot of time engaging directly with customers. This is an individual contributor position reporting to our VP Climate Solutions. Specific responsibilities will include: - Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1. - Ensuring we define, track and deliver client value. - Managing and optimising customer lifecycle, from onboarding through to renewal. - Retaining customers and revenue and identifying expansion opportunities. - Acting as a product ambassador, overseeing the adoption of Sylver
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