Sure
Insurtech
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Sure. Skills: Customer Success, Agency Partnerships, Relationship Management. Serve as primary contact. Own strategic aspects”
What You'll Achieve.
Partner health; GWP growth; Program outcomes
Industry & Context.
What They're Looking For.
Must Have
5+ years customer success, 5+ years account management, 5+ years partnerships, Understand insurance business, Understand embedded technology, Own GWP metrics, Own ARR metrics, Own revenue metrics, Build multi-threaded relationships, Communicate in writing, Run QBRs, Run executive business reviews
Nice to Have
Insurtech experience preferred, Fintech experience preferred, B2B SaaS experience preferred
What You'll Do.
Serve as primary contact
Own strategic aspects
Own operational aspects
Build trusted relationships
Develop Partner Success Plan
Lead business reviews
Lead partner check-ins
Anticipate partner needs
Identify growth opportunities
Surface feature requests
Communicate program status
Communicate milestones
Maintain partner health data
Maintain activity data
How You'll Work.
Team & Collaboration
Across partner organization; Across EPD; Across Sales; Across Implementation
Communication Scope
Executive business reviews
Full Job Description
## Description We're growing! Sure is looking for a Customer Success Manager (CSM), Agency Partnerships to own the success and growth of Sure's Agency partner relationships. You are the primary relationship owner accountable for partner health, Gross Written Premium (GWP) growth, and program outcomes across your assigned accounts. You own the relationship; the Product Implementation Manager (PIM) owns delivery. This role sits within the Strategic CS segment of Customer Success and reports to the VP of Customer Success. Agency partners are insurance carriers and specialty distributors who embed Sure-powered programs into their distribution channels. This role requires someone who understands both the insurance business and the embedded technology layer. This is a high-visibility role at a company that moves fast and ships the insurance programs that real customers interact with every day. If you thrive at the intersection of strategic relationship management, business outcomes, and cross-functional execution — and you want to see your work show up in GWP growth and partner programs that reach millions of people — this role was built for you. ## What you'll do Partner Relationship Management Serve as the primary point of contact for assigned Agency partners, owning all strategic and operational aspects of the relationship Build trusted, multi-threaded relationships across each partner organization — from ops contacts to executive sponsors, including stakeholders in product, distribution, and operations Develop and maintain a Partner Success Plan for each assigned account, tying Sure's roadmap and performance to the partner's business goals Lead regular business reviews and partner check-ins; anticipate needs, surface risks early, and drive resolution with urgency GWP Growth & Business Outcomes Own GWP performance for your book — know the number, know the drivers, and have a clear point of view on what's moving the needle and what isn't Proactively identify growth oppo
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