Stripe
Financial infrastructure
CustomerSuccessManager
“Customer Success Manager at Stripe. Skills: Customer Relationship Management, Account Management, Customer Success, Payments. Manage enterprise customers. Deliver proactive workshops”
What You'll Achieve.
user success; retention; expansion; renewal outcomes; growth of Stripe’s enterprise customers; performance; product adoption; usage velocity; account renewals; growth; referrals; customer satisfaction; book expansion
Industry & Context.
analytical skills; investigate issues; deliver insights
What They're Looking For.
Must Have
4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product, business sense and understanding of underlying drivers and strategy of our user’s businesses, Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions, analytical skills, Excellent operating rigor including organizational and time management skills, executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders, History of success as a consultant, pre-sales, technical account management, or equivalent, Proven track record of achieving targets and goals, preferably in a sales setting, Track record of managing large, complex projects and/or programs, Has handled difficult customers or situations and can demonstrate resolutions, Willingness to tackle things on your own, Ability to navigate data and people to find answers, A capability to work well with a wide range of people, both internally and externally, The motivation and flexibility to work well in a high-growth environment where things change quickly
Nice to Have
enterprise relationship management, working with a technical product, business sense and understanding of underlying drivers and strategy of our user’s businesses, Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions, analytical skills, Excellent operating rigor including organizational and time management skills, executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders, History of success as a consultant, pre-sales, technical account management, or equivalent, Proven track record of achieving targets and goals, preferably in a sales setting, Track record of managing large, complex projects and/or programs, Has handled difficult customers or situations and can demonstrate resolutions, Willingness to tackle things on your own, Ability to navigate data and people to find answers, A capability to work well with a wide range of people, both internally and externally, The motivation and flexibility to work well in a high-growth environment where things change quickly
What You'll Do.
Manage enterprise customers
Deliver proactive workshops
Provide business reviews
Offer payments insights
Share thought leadership
Manage customer renewals
Advocate for customers
How You'll Work.
Team & Collaboration
Work closely with sales; Collaborate with technical account managers; Engage with operations teams; Share customer feedback with Product Management; Share customer feedback with Engineering; Share customer feedback with Support; Share customer feedback with Marketing; Share customer feedback with Sales
Communication Scope
executive presence; presentation skills
Process & Methodology
managing large, complex projects, managing programs
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