Stripe
Financial Services
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Stripe. Skills: Customer success, Account management, Client relationship management. Manage enterprise customers. Deliver proactive workshops”
What You'll Achieve.
Increase user success; Increase retention; Increase expansion; Support renewals
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
Client-facing role, Enterprise relationship management, Partnering with large organizations, Partnering with global organizations, Partnering with complex organizations, Working with technical product, Bilingual in French and English, Business sense, Understanding of business drivers, Understanding of business strategy, Leading technical conversations, Persuading others to take action, Analytical skills, Organizational skills, Time management skills, Executive presence, Presentation skills, History of success as consultant, History of success as pre-sales, History of success as technical account management, Proven track record of achieving targets, Proven track record of achieving goals, Managing large projects, Managing complex projects, Managing large programs, Managing complex programs, Handled difficult customers, Handled difficult situations, Willingness to tackle things on own, Navigate data to find answers, Navigate people to find answers, Work well with wide range of people, Work well in high-growth environment
Nice to Have
Experience in enterprise relationship management, Experience partnering with large organizations, Experience partnering with global organizations, Experience partnering with complex organizations, Experience working with a technical product, Experience in sales setting, Experience managing large projects, Experience managing complex projects, Experience managing large programs, Experience managing complex programs
What You'll Do.
Manage enterprise customers
Deliver proactive workshops
Provide business reviews
Offer payments insights
Share thought leadership
Engage customers to investigate issues
Deliver insights to customers
Partner with account executives
Partner with technical account managers
Support post-sale engagements
Optimize enterprise customers
Retain enterprise customers
Grow enterprise customers
Drive product adoption
Manage account renewals
Manage account growth
Manage customer satisfaction
Serve as trusted advisor
Deliver payment performance insights
Deliver industry insights
Perform business reviews
Align on user priorities
Review payments performance metrics
Share Stripe product roadmap
Provide guidance on optimization
Advocate for the customer
Share customer feedback
Share customer insights
Support book expansion
Identify opportunities
Surface opportunities
How You'll Work.
Team & Collaboration
Sales teams; Technical account managers; Operations teams; Product Management; Engineering; Support; Marketing; Sales
Communication Scope
Executive presence; Presentation skills
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review paymen
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