SPARETECH
Software
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at SPARETECH. Skills: Customer Success, Client Retention, Value Realization. Serve as primary point of contact. Guide clients through onboarding”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
1-3 years experience in Customer Success, 1-3 years experience in Solutions Engineering, 1-3 years experience in Customer Support, 1-3 years experience in Technical Sales, Build deep product knowledge, Proactively address customer concerns, Drive customer satisfaction, Drive customer retention, Problem-solving skills, Manage multiple stakeholders
Nice to Have
Software industry experience, Data-driven manufacturing experience, Manufacturing processes knowledge, Industry knowledge
What You'll Do.
Serve as primary point of contact
Guide clients through onboarding
Configure the software
Ensure successful activation
Monitor client engagement
Track key success metrics
Offer ongoing support
Identify opportunities for renewals
Identify opportunities for upsells
Identify opportunities for cross-sells
Propose growth initiatives
Develop relationships with stakeholders
Ensure seamless communication
Contribute feedback to refine processes
Collaborate with Account Executives
Understand client challenges
Align software solutions
Create customized demos
Showcase product potential
How You'll Work.
Team & Collaboration
Internal teams; Account Executives
Full Job Description
Your mission Join SPARETECH as we continue our successful expansion into the U. S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH. Key Responsibilities Post-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation. Customer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels. Growth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals. Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes. Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact. What You Bring 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments. Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and ret
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