CustomerSuccessManager

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! The Customer Success Manager (CSM) will be a trusted adviser to our key customers. This person will be responsible for developing and maintaining customer relationships by effectively driving adoption of our software to achieve customer retention, renewal, and upsell goals, while ensuring a best-in-class customer experience. The ideal candidate should have the following skills: Strong customer service skills and the ability to manage customers during escalations. Ability to identify and drive business outcomes based on the customer’s use case and business priorities. Demonstrated ability to make data-driven decisions to drive product and service performance. A good understanding of IT technologies, including database, networking, and security. Ability to build and sustain relationships with key customer stakeholders. Project management, risk management, critical thinking, and problem-solving skills. Strong communication and presentation skills Your Impact: Support and educate customers about SolarWinds products and other use-case scenarios. Ensure revenue retention and identify opportunities to expand produ