Singular
marketing measurement
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Singular. Skills: Customer Success Management, Client Relationship Management, SaaS Product Expertise, Mobile Marketing Ecosystem Knowledge, Technical Implementation Leadership. Serve as client advocate in all respects of the Singular product. project managing all customer onboarding”
What You'll Achieve.
Consistently meet or exceed customer retention goals and applicable success metrics; customer renewals; churn; account growth
Industry & Context.
help find ways to solve or simplify these pain points through Singular’s product
Travel onsite to customer locations where appropriate
What They're Looking For.
Must Have
3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management, Prior experience leading technical implementations and supporting technical relationships with large companies, understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies, Consistent record as a top performer in a customer success role understanding client’s needs, Passionate about working in a high-touch customer-facing role and interest for complex technology, Self-starter, excellent communication and presentation skills, highly refined interpersonal skills, Enjoys working in a fast-paced, growth environment, Positive, “can-do” attitude!, presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets, Bachelor’s degree in Business or Marketing
Nice to Have
mobile user acquisition or product-related role in mobile is a HUGE plus, Knowledge of ad technology, mobile, media, SaaS models, etc.
What You'll Do.
Serve as client advocate in all respects of the Singular product
project managing all customer onboarding
overseeing all technical solution deliveries to get clients properly implemented on our solution
Regularly meet and engage customers to understand how they are using the platform
training on product features and enhancements that will further increase customer engagement and retention
Consistently meet or exceed customer retention goals and applicable success metrics
Work closely with internal resources on escalation and resolution processes for critical customer issues
Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product
Identify incremental revenue opportunities
hold regular QBRs (in-person and remotely)
Travel onsite to customer locations where appropriate
Provide regular updates to Client Success Director
product team and management on customer satisfaction
How You'll Work.
Team & Collaboration
Work closely with internal resources on escalation and resolution processes for critical customer issues; Provide regular updates to Client Success Director, product team and management on customer satisfaction
Communication Scope
excellent communication and presentation skills; highly refined interpersonal skills
Process & Methodology
project managing all customer onboarding, overseeing all technical solution deliveries
Full Job Description
ABOUT US Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed. Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space. THE ROLE: Singular is searching for a Customer Success Manager who is highly motivated and energetic self-starter to work directly with customers and trial users to ensure that they are getting the most value possible out of our product. He or she will proactively identify new areas of product features and enhancements that will go to further increase client engagement on Singular’s product. He or she will have a strong understanding of the mobile advertising ecosystem, attribution and what a mobile marketer has to go through on a day-to-day basis. KEY RESPONSIBILITIES - Serve as client advocate in all re
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