Similarweb
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Success Manager at Similarweb. Skills: Customer Success, Account Management, E-commerce, Pricing intelligence. Own the Lifecycle. Communicate clearly”
What You'll Achieve.
Measurable business impact; Retention growth; Revenue growth
Industry & Context.
Hold the line with clarity; Hold the line with confidence
What They're Looking For.
Must Have
Experience in Customer Success, Experience in Account Management, Strategic customer-facing role, Experience in CPG industry, Experience in retail industry, Managing enterprise accounts, Managing complex accounts, Commercial track record, Owning renewals, Forecasting renewals, Negotiating renewals, Closing renewals, Understanding of e-commerce landscape, Comfortable with data integrations, Comfortable with crawling, Comfortable with APIs, Familiarity with CRM systems, Familiarity with customer success platforms, German language
Nice to Have
Experience in data/analytics company
What You'll Do.
Set realistic timelines
Follow through consistently
Identify early churn signals
Maintain accurate CRM records
Maintain health scores
Maintain renewal forecasts
Manage sophisticated stakeholder relationships
Advocate for customer needs
Engage credibly in conversations
How You'll Work.
Team & Collaboration
Advocating for needs internally
Communication Scope
Communicate clearly
Full Job Description
At Similarweb, we are revolutionizing the way businesses interact with the digital world. Following a strategic acquisition that expands our e-commerce price intelligence capabilities, we are building a dedicated team to serve a growing global customer base. We are looking for a strategic, relationship-driven Enterprise CSM to own our most complex e-commerce and pricing accounts, acting as a trusted advisor to brands and retailers who rely on real-time pricing intelligence to make mission-critical commercial decisions. Why will your role be so important? Enterprise clients - from global brands to large-scale retailers - depend on accurate, timely pricing data to stay competitive. You'll be the person who makes sure they succeed: managing sophisticated stakeholder relationships, advocating for their needs internally, and helping them translate data into measurable business impact. When technical challenges arise, they'll count on you to hold the line with clarity and confidence. So, what will you be doing all day? Own the Lifecycle communicate clearly, set realistic timelines, and follow through consistently to maintain trust Mitigate Churn & Maintain CRM Hygiene: Identify early churn signals and take decisive, targeted action to protect retention, while maintaining accurate CRM records, health scores, and renewal forecasts. Your background: Experience in Customer Success, Account Management, or a strategic customer-facing role in a SaaS or data/analytics company. Experience in the CPG and/or retail industry. Proven experience managing enterprise or complex accounts with demonstrable retention and revenue growth results. Commercial track record: hands-on experience owning renewals, including forecasting, negotiation, and closing. Solid understanding of the e-commerce landscape - how brands and retailers differ in how they consume and act on pricing data. Comfortable at the intersection of business and technology — able to engage credibly in conversations about data i
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Similarweb?
Real rants from real employees. Read before you apply.