ServiceNow
Tech / AI / Software
CustomerSuccessManager
“Customer Success Manager at ServiceNow. Skills: Customer Success Advocate, customer outcomes engagement, product adoption, increased footprint. act as an advocate for our customers. oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance”
What You'll Achieve.
achieve business outcomes; foster greater adoption and usage of the ServiceNow products; help customers achieve their goals; Ensure customers are technically healthy; Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses; improve product adoption and increased footprint
Industry & Context.
resolving issues through analysis; thinking about how to integrate AI into work processes, decision-making, or problem-solving
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving., 5+ years of experience providing customer professional services or related business support, Ability to provide independent comprehensive services, Experience resolving issues through analysis, Experience in working collaboratively
Nice to Have
ServiceNow accreditations or certifications a plus
What You'll Do.
act as an advocate for our customers
oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance
bring ServiceNow's best practices
and capabilities to help customers achieve their goals
Oversee the customer outcomes engagement for customers in your portfolio
understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using Success Plays in the Success Platform
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly
using resources from across the company ecosystem
How You'll Work.
Team & Collaboration
Work with ServiceNow teams to improve product adoption and increased footprint; using resources from across the company ecosystem
Applying for this Customer Success Manager role?
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