CustomerSuccessManager

WHAT YOU NEED TO KNOW - Summary of the company and what we do - Summary and details of the role we're looking to fill - List of qualifications we're looking for - List of benefits of the role - Some notes about company values and transparency in the hiring process ABOUT US Screenverse stands as the world's largest and most diverse digital screen network. Our approach blends top-tier technology with exceptional talent to optimize the monetization of digital screens in the physical world for our networks. As programmatic experts, we provide a streamlined experience through a single access point, offering expansive reach through our extensive coverage and delivering comprehensive support alongside strategic collaboration. We are seeking a seasoned and motivated product manager with an understanding of the programmatic adtech ecosystem and a collaborative approach to product development. The candidate must be able to translate complex technical concepts into user-friendly solutions and produce compelling prototypes for those same solutions. This role is critical to driving Screenverse's evolution into a technology-driven company while delivering value to our media owner and buyer partners. RESPONSIBILITIES - Own day-to-day management of agency/client relationships, including communication and partner enablement - Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery - Monitor performance and provide clear, actionable reporting insights - Troubleshoot and resolve technical and operational issues efficiently - Proactively identify and escalate risks, blockers, or discrepancies - Identify and execute upsell opportunities while delivering strategic recommendations that drive client value WHAT DOES SUCCESS LOOK LIKE? - Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement - Campaigns and deals are executed accurately, on time, and with minimal errors - Perf