SalesCloser. ai
SALESCLOSER.AI - Customer Success
CUSTOMERSUCCESSMANAGER
Neural analysis suggests this role is
optimal for Mid candidates.
“CUSTOMER SUCCESS MANAGER at SalesCloser. ai. Skills: Customer Success, Account Management, high-volume book of business management, data analysis, automation workflows, communication, organization, technical aptitude, analytical skills, results-driven approach. Manage a high‑volume book of SMB and mid‑market accounts. Drive engagement through scaled touchpoints rather than manual check‑ins”
What You'll Achieve.
Drive adoption, retention, and expansion across many accounts simultaneously; Ensure customers achieve meaningful outcomes; Ensure customers stay deeply engaged with Salescloser. ai; Continued success of Salescloser. ai; Ensure customers launch successfully and reach early time‑to‑value; Reduce churn; Improve customer outcomes; Track key KPIs including adoption, engagement, churn risk, and retention
Industry & Context.
analytical; identify trends; Identify at‑risk accounts early using health signals; Take proactive action to reduce churn and improve customer outcomes
Provide own workstation, computer, headset, and have a fast and reliable internet connection, May be required to download and utilize company software, Background checks may be conducted (employment reference, criminal record, credit checks), Must provide a valid government-issued photo ID as part of onboarding, Prepared to work standard business hours based on Pacific time
What They're Looking For.
Must Have
2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, Experience managing a high-volume book of business, operational mindset, Comfortable working with data and identifying trends, Experience building or optimizing CS playbooks and automation workflows, Proactive communicator with organizational skills, Able to balance speed, quality, and scale, Ability to work both independently and collaboratively, Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment, Organized, administratively strong, and have solid writing, phone, and general communication skills, Fluent in English (spoken and written)
Nice to Have
Ideally within a SaaS or B2B tech environment, Knowledge of a second language is considered an asset
What You'll Do.
Manage a high‑volume book of SMB and mid‑market accounts
Drive engagement through scaled touchpoints rather than manual check‑ins
Prioritize accounts based on health
Ensure customers launch successfully and reach early time‑to‑value
Monitor usage and proactively intervene when accounts stall
Partner with onboarding to ensure smooth
Design and execute scalable programs such as email sequences
and in‑app engagement flows
Build repeatable playbooks for onboarding
Continuously improve processes to support more customers efficiently
Identify at‑risk accounts early using health signals
Take proactive action to reduce churn and improve customer outcomes
Support renewal motions through ongoing engagement and value reinforcement
Use tools like Vitally
and CRM data to manage your book
Track key KPIs including adoption
Share insights with the team to improve product
and customer experience
How You'll Work.
Team & Collaboration
Work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser. ai; As part of a diverse team, the ability to work both independently and collaboratively; Share insights with the team to improve product, processes, and customer experience
Communication Scope
Proactive communicator; solid writing, phone, and general communication skills
Full Job Description
## Description SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it! OVERVIEW We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you. As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai. RESPONSIBILITIES • Manage a high‑volume book of SMB and mid‑market accounts • Drive engagement through scaled touchpoints rather than manual check‑ins • Prioritize accounts based on health, risk, and opportunity • Ensure customers launch successfully and reach early time‑to‑value • Monitor usage and proactively intervene when accounts stall • Partner with onboarding to ensure smooth, consistent handoffs • Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows • Build repeatable playbooks for onboarding, adoption, and renewal • Continuously improve processes to support more customers efficiently • Identify at‑risk accounts early using health signals • Take proactive action to reduce churn and improve customer outcomes • Support renewal motions through ongoing engagement and value reinforcement • Use tools like Vitally, Intercom, and CRM data to manage your book • Track key KPIs including adoption, engagement, churn risk, and retention • Share insights with the team to improve product, processes, and customer experience • Other duties as assigned. QUA
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