Reltio
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Reltio. Skills: Customer success, Account management, Value realization, Customer retention. Drive customer adoption. Drive customer retention”
What You'll Achieve.
Customer retention; Customer adoption; Customer growth; Customer advocacy; Achieve customer goals; Realize full potential of solutions; Measure ROI
Industry & Context.
Identify adoption opportunities; Identify retention risk; Uncover customer problems
What They're Looking For.
Must Have
Post-sale point of contact, In-depth product knowledge, Customer industry knowledge, Business process knowledge, Technical expertise
Nice to Have
Previous Reltio experience, Reltio certifications, MBA or advanced degree
What You'll Do.
Drive customer adoption
Drive customer retention
Mitigate customer risk
Provide customer guidance
Provide thought leadership
Serve as post-sale contact
Facilitate product adoption
Facilitate product utilization
Inspire customers towards goals
Guide customers towards goals
Build customer relationships
Maintain customer relationships
Ensure platform success
Ensure customer retention
Ensure customer growth
Provide visibility into customer health
Identify adoption opportunities
Identify retention risk
Build understanding of customer goals
Craft strategic success plan
Support achievement of goals
Document success plan
Provide guidance on customer journey
Help customers achieve goals
Hold trusted advisor relationship
Grow trusted advisor relationship
Align activities with customer business case
Align activities with customer strategy
Align activities with customer goals
Realize full potential of Reltio solutions
Track adoption activities
Report adoption activities
Benchmark adoption activities
Monitor customer initiative success
Provide visibility to executive sponsors
Promote current products
Identify opportunities for features
Identify opportunities for products
Identify opportunities for services
Demonstrate product features
Help customer achieve business results
Help customer achieve maximum value
Recommend specific solutions
Align solutions with best practices
Design metrics to measure ROI
Design measures to measure ROI
Capture data in internal applications
Document data in internal applications
Make data-driven decisions
Proactively identify adoption risk
Proactively identify retention risk
Work closely with sales team
Identify upsell opportunities
Pursue upsell opportunities
Identify cross-sell opportunities
Pursue cross-sell opportunities
Foster synergy with sales
Create alignment with sales
Collaborate on customer value creation
Partner with customer-facing account teams
Develop strategic plans
Develop technical plans
Help customers achieve business objectives
Conduct executive meetings
Uncover customer problems
Uncover value associated with problems
How You'll Work.
Team & Collaboration
Internal teams; Sales team; Extended account teams
Full Job Description
At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and
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