Recite Me
Information Technology and Services
CustomerSuccessManager
“Customer Success Manager at Recite Me. Skills: Customer Success, Account Management, Client Relationships. Onboarding new clients. Account reviews”
What You'll Achieve.
Retention targets; Revenue growth targets; Client satisfaction; Revenue growth; Clients renew on same or better terms
Industry & Context.
What They're Looking For.
Must Have
Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service), Being able to handle a range of different tasks so being organised will be key with administration skills, Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face, Ability to work independently and thrive in a process-driven, task-orientated, team environment, Comfortable producing reports and data analysis, Quick and capable learner, thirst to be an expert in your field, Evidence of establishing and maintaining exceptional client relationships that fuel growth, Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
Nice to Have
Experience of working in SAAS/Tech start up is highly desirable
What You'll Do.
Onboarding new clients
Customer communications
Revenue growth targets
Taking new clients through onboarding
Owning the client journey
Deliver account reviews
Creating opportunities for revenue growth
Ensuring clients renew
Create compelling client stories
How You'll Work.
Team & Collaboration
Working closely with the CSM Team (Global); Working closely with Australia Country Manager; Working closely with sales; Working closely with marketing; Working closely with the technical team
Communication Scope
Confident communicator; Comfortable talking to stakeholders of all levels on the phone, email or face-to-face
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