CustomerSuccessManager

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of a portfolio of our customers. You will proactively engage with customers, build strong relationships, and guide them through the onboarding process and beyond. You will identify opportunities for product adoption and expansion, contributing to customer retention and revenue growth. Working independently, you'll be responsible for managing your own accounts and contributing to team initiatives. 1. Manage a portfolio of assigned customers, serving as their primary point of contact and advocate. 2. Build and maintain strong, long-lasting relationships with key stakeholders across customer organizations. 3. Partner with Professional Services to onboard new customers and foster a smooth transition to ensure long-term success. 4. Collaborate with customers to create and execute shared success plans, aligning with their business goals to drive continuous value. 5. Proactively monitor customer health and leverage the CSP system to stay data-driven in our approach, utilizing playbooks to address potential risks, track customer interactions, and ensure timely follow-up. 6. Partner with internal teams, including Support and Product, to resolve customer challenges and ensure their needs are met. 7. Conduct regular touch points and business reviews to assess progre