Powtoon
SaaS
CustomerSuccessManager
“Customer Success Manager at Powtoon. Skills: Customer Success, Account Management, Commercial Acumen. Manage and grow a portfolio of Enterprise and. Build trusted relationships with senior stakeholders”
What You'll Achieve.
Drive measurable business outcomes; Own retention and expansion
Industry & Context.
Uncover business pain points; Translate pain points into growth opportunities
What They're Looking For.
Must Have
3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS, Experience owning retention, renewals, or expansion targets, Comfortable managing Enterprise or strategic customer relationships, Commercial acumen and analytical capability, Ability to interpret customer usage data and translate insights into action plans, Discovery, presentation, and storytelling skills, Experience partnering closely with Sales teams on expansion opportunities, Excellent written and spoken English
Nice to Have
Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams, Experience with AI-enabled, transformation, or communication-focused platforms, Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
What You'll Do.
Manage and grow a portfolio of Enterprise and
Build trusted relationships with senior stakeholders
Deeply understand customer goals
organisational priorities
and long-term value realisation
Lead strategic business reviews focused on outcomes
Identify and progress expansion opportunities in partnership with
Use customer data and platform insights to proactively
Act as the voice of the customer internally
Help customers scale their use of AI-powered communication
How You'll Work.
Team & Collaboration
Partner with Sales; Collaborate with Product; Work with Leadership teams
Communication Scope
Presentation skills; Storytelling skills
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