CustomerSuccessManager

 About Pirros Pirros is building the intelligence layer for design production. We are fundamentally reshaping how architecture and engineering firms manage project knowledge and technical design details. Our platform is an AI-powered hub purpose-built for the AECO industry. We help architects, engineers, and contractors streamline detail management to improve consistency, minimize errors, and accelerate project delivery timelines. We are establishing the system of record for design production in a global $12T+ market that has been underserved by modern software for far too long. WHY JOIN PIRROS - Backed by top-tier investors including YC, Funders Club, PlanGrid, and Elephant - Profitable growth with $7M+ ARR and 10% month-over-month expansion - Recently secured a $17M Series A in 2025 - Over 350 active firms, including many of the leading AEC organizations nationwide - Industry-leading 120% net revenue retention (NRR) - Founding team with deep roots in the structural engineering industry - Comprehensive compensation including salary, equity, full benefits, and unlimited PTO - A culture defined by high trust, autonomy, and a team of experienced operators - The chance to solve high-impact problems for the professionals designing our physical world ABOUT THE ROLE The Customer Success Manager owns the post-sale customer relationship at Pirros. This person makes sure Pirros customers are successfully onboarded, trained, engaged, and continuously seeing value from the product. This is not a reactive support role. The CSM is a trusted advisor, account owner, and internal customer advocate. They monitor account health, identify risks early, drive adoption, surface expansion opportunities, and work cross-functionally to resolve customer issues with urgency. As Pirros continues to grow, Customer Success is critical to retention, expansion, and turning customers into long-term Pirros advocates. WHAT YOU’LL DO - Own a book of Pirros B2B SaaS customers as their main post-sale po