CustomerSuccessManager

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Job Responsibilities As a CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs. Your responsibilities will include: Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution. Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks. Act as the voice of the customer internally to advocate for their needs. Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs. Providing proactive guidance on Ping's features based on the customer's interests and business objectives. Occasionally t