Passage Health
healthcare technology
CustomerSuccessManager
“Customer Success Manager at Passage Health. Skills: Client Onboardings, Client Success, Client Support, Product Feedback and Improvements, Cross-Functional Collaboration. Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges. Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success”
What You'll Achieve.
Ensure timely and seamless transitions; Proactively guiding clients through challenges; Ensure long-term success; Help shape product enhancements
Industry & Context.
Proactive and resourceful in identifying and addressing challenges
Sponsorship is not available for this role
What They're Looking For.
Must Have
3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology, Customer-Centric Mindset, Ownership & Initiative, Project Management, Excellent Communication
Nice to Have
Personal connection to autism or autism care is a plus!
What You'll Do.
Own the end-to-end client onboarding process for a portfolio of customers
ensuring timely and seamless transitions
and proactively guiding clients through challenges
and proactively solve issues to ensure long-term success
Gather valuable insights and feedback from clients to help shape product enhancements
acting as the customer’s voice within our team
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to ensure successful implementations, build trusted partnerships, and help guide product improvements through client feedback; Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience
Communication Scope
Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively
Process & Methodology
Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Passage Health?
Real rants from real employees. Read before you apply.