Pano AI
Climate Tech
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Pano AI. Skills: Customer success, Account management, SaaS business. Ensure swift execution of installations. Partner with internal Operations team”
What You'll Achieve.
Ensure customer satisfaction; Drive additional expansion opportunities; Support successful renewals; Support expansions; Achieve success; Drive adoption
Industry & Context.
Problem-solve
15% to 25% travel
What They're Looking For.
Must Have
5 years of professional experience, BS or BA degree
Nice to Have
MBA, MS, or relevant experience preferred, Experience in SaaS or enterprise software, Experience assisting Fortune 1000 customers
What You'll Do.
Ensure swift execution of installations
Partner with internal Operations team
Facilitate necessary actions with Sales
Drive ongoing account management
Ensure customer satisfaction
Drive additional expansion opportunities
Demonstrate executive presence
Manage the expectations of customers
Deliver best solutions
Support successful renewals
Creatively problem-solve
Help resolve delivery challenges
Present critical findings
Present strategic planning
Present difficult information
Foster effective decision-making
Build cross-functional relationships
Help internal teams understand client priorities
Maintain relationships with clients
Ensure streamlined project implementation
Provide timely solutions
Provide recommendations
Understand the product suite
Understand service offerings
Understand functionality
Enable effective communication
Contribute to refinement
Contribute to development of new product features
Work closely with Product
Work closely with Engineering
How You'll Work.
Team & Collaboration
Cross-functional work environment; Internal Operations team; Sales and Operations teams; Internal teams; Product and Engineering
Communication Scope
Executive presentations; Customer engagements; Strategic stakeholder meetings
Full Job Description
HELP US TACKLE THE GROWING WILDFIRE CRISIS WITH THE LATEST ADVANCEMENTS IN AI AND IOT WHO WE ARE The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos. About Pano: We are a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. Pano AI has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023, https://www.fastcompany.com/90846670/most-innovative-companies-artificial-intelligence-2023 and as one of the Top 50 Most Innovative Companies of 2026 https://www.fastcompany.com/91502951/pano-ai-most-innovative-companies-2026—ranking #1 in the Sustainability category. The company was also named to TIME’s https://www.linkedin.com/company/time/ list of the 100 Most Influential Companies of 2025 https://time.com/collections/time100-companies-2025/7289577/pano-ai/ and identified by MIT Techno
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