Orca Security
cloud security
CustomerSuccessManager
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“Customer Success Manager at Orca Security. Skills: Customer Success, Cloud Security, SaaS. Manage Customer Journey. Drive customer objectives”
What You'll Achieve.
Meet their security objectives; Adopt our solution; Understand the value of their investment; Expand their product footprint; Achieve their own business KPIs; Drive adoption and value; Drive business value and expansion; Renewals; Upside; Retention
Industry & Context.
Excellent problem-solving skills
Ability to travel 30%
What They're Looking For.
Must Have
5+ years of experience working with Cloud Security, CyberSecurity, or related SaaS products, 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption, Bachelor's degree or equivalent work experience, Ability to communicate, operate and communicate in various organizational levels both internally and externally, Knowledge of and experience working in the Cloud Security industry, Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud, Ability to manage competing priorities
Nice to Have
Experience with tools like Salesforce, ChurnZero, Gainsight and Slack
What You'll Do.
Manage Customer Journey
Drive customer objectives
Ensure technical enablement
Define Customer Success Plans
Serve as customer voice
Expand Orca's footprint
Lead Executive Business Reviews
Lead Quarterly Business Reviews
Own Customer renewal opportunities
Partner on Customer Expansion opportunities
Contribute to Customer Success Playbooks
Contribute to Customer Success Journeys
Contribute to Best Practices
How You'll Work.
Team & Collaboration
Partner with Customer Success Engineers; Collaborate cross-functionally within Orca; Work with customer stakeholders, executive sponsors, and partners; Build relationships within all levels of the organization; Proactively reach out to other BUs and executives
Communication Scope
Excellent written, verbal communication skills
Full Job Description
Location: East Coast, US (Remote) ABOUT US Dive right in. Swim with our pod. At Orca, we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high (because the cloud is the limit), have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security. At Orca, we’re proud of what we do and we always aim high. This, together with our belief in the power of teamwork, has quickly turned us into a global cloud security innovation leader (and a unicorn). Ready to dive in and swim with our pod? HIGHTLIGHTS High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. ABOUT THE ROLE We are looking for a highly-motivat
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