Orbital
Real Estate Tech
CustomerSuccessManager
“Customer Success Manager at Orbital. Skills: Customer Success, Account Management, B2B SaaS. Own customer relationships end-to-end. Act as primary point of contact”
What You'll Achieve.
Achieve clear value; Achieve measurable value; Become long-term advocates; Drive adoption; Drive retention; Drive expansion; Achieve product adoption; Achieve retention (GRR); Achieve expansion (NRR); Build trusted relationships
Industry & Context.
What They're Looking For.
Must Have
3+ years Customer Success experience, 3+ years Account Management experience, 3+ years customer-facing role experience, B2B SaaS experience
Nice to Have
Legal industry exposure, Real estate industry exposure, Property tech industry exposure, Experience managing AI-enabled products, Experience managing complex software workflows, Experience in scaling SaaS businesses, Experience shaping customer success playbooks
What You'll Do.
Own customer relationships end-to-end
Act as primary point of contact
Become a product expert
Guide customers to workflows
Guide customers to use cases
Drive rapid customer activation
Lead structured onboarding
Lead training sessions
Lead early-stage adoption plans
Build trusted relationships
Understand customer goals
Embed Orbital as critical part
Monitor customer health
Monitor customer usage
Monitor customer engagement
Turn opportunities into expansion
Turn opportunities into advocacy
Act as voice of customer internally
Feed back insights to Product
Influence roadmap decisions
Help build scalable CS processes
Help build scalable CS playbooks
Help build CS best practices
How You'll Work.
Team & Collaboration
Work closely with Sales; Work closely with Product; Work closely with Marketing
Communication Scope
Verbal communication; Written communication
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Orbital?
Real rants from real employees. Read before you apply.