CustomerSuccessManager

🚀 We’re on a mission to make real estate transactions smarter, faster, and friction-free. 🏢 Real estate is the world’s largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. 🤖 That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. 💰 We’ve just raised a $60m Series B to accelerate our UK/US expansion. 🤝 We're trusted by leading firms like Goodwin and BCLP to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. 💡 Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. ROLE OVERVIEW 🔎 As a Customer Success Manager at Orbital, you’ll own the end-to-end success of a portfolio of customers - ensuring they achieve clear, measurable value from our products and become long-term advocates. This role is ideal for someone in the mid stages of their customer success career who wants real ownership, exposure to complex customers, and the opportunity to develop into a world-class CSM. You’ll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion - whilst helping define what “world-class” customer success looks like as we scale. You’ll be measured on customer outcomes: product adoption, retention (via GRR), expansion (via NRR) and your ability to build trusted relationships with teams using Orbital in high-stakes transactions. You’ll get a chance to: 👩‍💻 👨‍💻 - Own cust