CustomerSuccessManager

Customer Success Manager Function: Customer Success Reports to: Vice President, Customer Experience + Specialist Projects Reviewed: 6.2026 Position Summary: As a Customer Success Manager, you will be responsible for managing a portfolio of customers and ensuring their satisfaction and success with our products and services. You will be the primary point of contact for your customers, collaborating closely with them to understand their needs, address their concerns, and provide the guidance and support required to achieve their goals. In addition to developing strong customer relationships and driving adoption and engagement with our Govenda and OnBoard platforms, you will play a key role in identifying and nurturing growth opportunities within your accounts, such as upselling and expanding product usage. You may be responsible for multiple products, including onboarding and migration of customers. We are looking for candidates in the Eastern or Central time zones to support our global customer base. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships and understanding their business goals and challenges. Customer Satisfaction managing growing revenue for your book of accounts. 5-7 years experience with cross-functional collaboration including Sales, Customer Experience, Product/Development, and other internal teams. 1+ years experience in managing a book of clients of at least 200. Exposure to C-Level executives and Legal Teams strongly preferred. Preferred: Demonstrated knowledge and hands-on experience with artificial intelligence tools and concepts (such as machine learning, NLP, or automation) Passion for understanding and helping customers solve real-world business challenges by leveraging technology solutions. Excellent problem-solving and analytical skills, with the ability to identify and address issues in a timely manner. Ability to manage custom