null
AI-driven trade platform
CustomerSuccessManager
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optimal for null candidates.
“Customer Success Manager at null. Skills: Customer retention, Value realization, Customer relationships. Renew product through customers. Expand product through customers”
What You'll Achieve.
Drive growth; Increase presence
Industry & Context.
Risk identification; Risk mitigation
What They're Looking For.
Must Have
Completed studies in Business Administration, Relevant professional experience, Familiar with B2B customer development, Fluent German, Fluent English
Nice to Have
Customer success field experience, Tracking all customer needs, Experience with CRM/CSM tools, Experience with accounting tools, Experience with logistics tools, Experience in project management, French skills
What You'll Do.
Renew product through customers
Expand product through customers
Ensure maximum customer benefit
Develop business challenge understanding
Align features to needs
Identify customer risks
Address customer risks
Strive for full order utilization
Identify new opportunities
Collaborate with sales teams
Network between customers
Network between departments
Maintain long-term relationships
Advance strategic direction
How You'll Work.
Team & Collaboration
Collaborate with sales teams; Network between customers; Network between departments
Process & Methodology
Project management
Full Job Description
ABOUT THE COMPANY The AI-driven trade platform transforming industrial supply in infrastructure, energy, and construction materials. It connects vetted suppliers across Asia, Europe, and the GCC region with local demand through a single integrated platform. Its proprietary AI stack digitizes and automates the full lifecycle of materials trade – from procurement and pricing to inventory, logistics, and embedded financing – replacing thousands of manual, relationship-driven processes with real-time orchestration. Buyers gain instant quotes, reliable availability, and predictable delivery through a unified operating system. Suppliers benefit from accurate forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. The company partners with leading brands to run both dropship and cross-dock fulfillment motions for large-scale transactions, turning global supply chains into predictable, repeatable, software-like workflows. The company has scaled to triple-digit-million GMV, operates across six international markets, and is rapidly expanding toward profitability. With a team of 80+ people across Berlin (HQ) and Asia, it is building the world’s first industrial-grade AI operating system for materials – redefining how global trade works in one of the world’s largest and most essential industries. The company is backed by top-tier investors as well as global institutional banking partners, having recently closed its $40m series B - Atomico, Project A, and Invent Capital with institutional backing from Commerzbank and KfW. What you will do - You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us - You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs - You will always be one step ahead, identifying risks for customers and proactivel
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