Notion

Technology

CustomerSuccessManager

A$115–155k ~AI est. Sydney, New South Wales, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Customer Success Manager at Notion. Skills: Customer Success, Account Management, AI workflows. Own post-sale customer lifecycle. Develop success plans”

What You'll Achieve.

Drive growth; Drive adoption; Drive retention; Drive expansion; Achieve desired objectives; Solve specific business problems; Communicate value received; Identify expansion opportunities; Retain accounts; Grow accounts

Industry & Context.

Technology
Problems you'll solve

Solve customer problems; Uncover customer challenges

What They're Looking For.

Must Have

5+ years Customer Success, 5+ years Account Management, Experience driving end-to-end customer journey, Discovery skills, Comfortable with technical concepts, Ability to articulate value, Ability to build Customer Success playbooks, Ability to work cross-functionally, Ability to navigate ambiguity

Nice to Have

Experience using Notion, Experience with technical product, Experience with multiple commercial models, First or early hire experience

What You'll Do.

Own post-sale customer lifecycle

Develop success plans

Develop Notion champions

Conduct business reviews

Identify expansion opportunities

Innovate Customer Success programs

How You'll Work.

Team & Collaboration

Cross-functionally; Product team; AEs

Communication Scope

Present effectively; Communicate value

Full Job Description

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT US We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Investment NSW, LinkTree, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for three Anchor Days (Mondays, Tuesdays & Thursdays).   ABOUT THE ROLE 1. Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams - but your friends and family can also use it to take

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